Victoria Road, Richmond, North Yorkshire, DL10 4DW
Terms and Conditions
Child Safeguarding Policy 2022
Fundraising Complaints Procedure 2022
Access Plan 2021
Visiting the theatre may be slightly different to usual so we have provided the below information to answer any questions you may have before attending. Our Front of House team will be on hand during your visit to help with any questions you have on the day.
Do I have to wear a face covering?Face coverings are now required by law so please wear masks (unless eating or drinking), or unless exempt. Children under under the age of 11 are exempt from wearing masks.
Do I need a Covid Pass?
There is currently no requirement for audience members to demonstrate their Covid status in the form of a Covid Pass to gain entry to the Theatre.
What happens if a performance is postponed or cancelled?Our Box Office team will contact you directly, and you will have the choice of a full refund or changing your tickets to a different performance (or donating your tickets to the Theatre!).
How close will I be to other people in the auditorium?All our performances are being sold at full capacity (155 seats). The Theatre has a new ventilation system that will be in full operation, pumping in 100% fresh air from outside.
Will your staff wear face coverings?Yes, our staff will be wearing face masks (except cast members while they are performing) and keeping their distance from one another as much as possible.
Will there still be spaces available for people in wheelchairs?Yes. Wheelchair spaces are available at every performance. Please contact our Box Office on 01748 825252 if there will be a wheelchair user in attendance.
How does your air ventilation work?We have a new ventilation unit that pulls in 100% fresh air from outside. Air is then extracted at the front and back of the auditorium and stage.
How often is the theatre cleaned?The Theatre and bar areas are cleaned regularly throughout the day and given a deep clean after every performance. A Theatre technician goes through the building with an industrial antiviral fogging machine.
Will I need to check in on arrival?In line with Government guidance, we recommend that every visitor aged over 16 within your group checks in by scanning the NHS Test & Trace QR code. The poster is in the box office and also on every floor.
What happens if I have to isolate and can no longer attend my performance?Please do not visit the Theatre if you, or anyone in your household, is displaying symptoms of COVID-19 – please check the NHS website. As soon as possible, please contact our Box Office team and we will provide a full refund or, if preferred, attempt to change the dates of your tickets or issue a credit voucher.
Who should I contact if I have tested positive for Coronavirus within 10 days of visiting the theatre?Please contact email@example.com as soon as possible if you receive a positive test.
Will I be contacted if someone at the Theatre tests positive for Coronavirus after my visit?If one of your fellow audience members tests positive you may receive a call from NHS Test & Trace advising you to isolate.
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We look forward to seeing you soon.
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